Pumpkin & Spice will accept all refunds or replacement requests if the products are returned to our warehouse within 30 days of delivery.
The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. Please note, our face clay mask is not included in our 30 day money back guarantee due it not being able to be restocked because of operational health and safety reasons.
If the packaging is damaged in any way or if the product has been opened/used, you will not be entitled to a refund or replacement.
All bundles/skincare packs must be returned in its entirety, you will not be entitled to a refund if any products from the bundle/skincare pack are missing. Once you have opened a product included in a bundle, the remainder of the products are ineligible for return.
Please note that hoodies can not be returned or exchanged for a different size.
Please note there are no refunds or returns when it comes to Black Friday or discounted orders during sale periods. The 30 day money back refunds only applies to full priced purchases used without a discount code.
Please contact firstname.lastname@example.org with your full name, order number and reason for return to begin the return process.