Pumpkin and Spice Logo Handmade in the USA
Pumpkin and Spice Logo No Animal Testing

Frequently Asked Questions

How long does shipping take?

Shipping is FREE and TRACKED. We use Australia Post to deliver our parcels to Aus and NZ. Shipping within Aus and NZ takes between 2-5 days. We use USPS and DHL to deliver our parcels to the USA and all other countries. Shipping within the USA takes between 2-4 days. Shipping outside of the USA, AUS, and NZ takes between 5-10 business days.

How often do I use the Pumpkin and Spice Face Mask?

Our Face Mask is great for sensitive skin and all skin types. We recommend using our mask 3-4 times a week to see the best results.

Am I still able to use this product as my skin gets irritated easily?

Yes! The Pumpkin and Spice mask doesn’t use any nasty ingredients. If you’re worried, you can always consult with your GP or test the mask on a small patch of skin. Keep in mind that everyone can be allergic to anything. If you are allergic to pumpkin, cinnamon, ginger, or nutmeg, don’t use this product. Cinnamon may cause temporary redness that may last a few minutes. This is because of the increase of blood flow to the skin, not from irritation. Cinnamon may also cause a slight tingling sensation during use. This tells you that its working and should subside after a few minutes once the product is washed away.

Are you FDA Approved?

Yes! All our products are FDA approved. We use the highest quality ingredients to bring about the best results for your skin.

Will I break out after using the mask?

Firstly, do not panic! It is completely normal to break out after using any facial mask, this means that the mask is working! Just be sure to moisturize after you have removed the mask.

How do I remove the mask?

We recommend using a hot towel to remove the mask, and then we recommend moisturizing once the mask is removed to ensure your skin will feel soft and smooth!

Will the mask assist in the removal of acne spots?

Yes! Our mask will gradually assist in the removal of Acne spots. Our mask contains ingredients that help to remove pollutants and build up on the surface of the skin. This will assist in the removal of pimples and acne.

Are all the ingredients in Pumpkin and Spice vegan-friendly?

We do not test our products on animals, and best of all, our products are vegan-friendly.

What happens if I do not collect my parcel?

If your parcel is not collected from delivery, then it will be sent back to our warehouse. If you would then like a refund, we will refund you the amount of your order minus $20 for the shipping costs, as it is not our fault that you did not receive your parcel!

Is it correct that all skincare products contain preservatives?

Correct! Preservatives are necessary to make sure that your skincare stays at its most effective in different climates and environments. It also prevents the growth of microorganisms. We have, however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that furry bacteria doesn’t grow inside your Pumpkin and Spice Skin Care Products.

What is the shelf life of your products?

Our products have a typical shelf life of 36 months.

Checkout Settings

Our checkout displays in USD as it's a global currency, and Shopify only allows the USD currency at checkout. We display multiple currencies on the product page and home page so you can see how much it works out to be in your currency. However, the displayed currency amount is just an approximation, not the exact exchange rate, as all banks offer different exchange rates. You will be charged in the most current exchange by your bank.

I'm entering into the happiest period of my life. (I'm pregnant) - can I use the Pumpkin and Spice face mask?

We wish you all the best with your pregnancy! Yes, our products are safe for you to use! If you have serious concerns, you can consult your GP before use. However our products do not contain any chemicals that will harm you or the baby.

I have eczema/rosacea - is the mask suitable for me?

It is known that clay masks and facials drink your skin! This is why it is important to moisturize after removing the mask! If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note it doesn’t contain any ingredients that might trigger eczema or rosacea – everyone is different, and everyone’s skin reacts differently to certain skincare products. Therefore, it is best to check with your GP if you have any major concerns.

How do I purchase wholesale?

To place a wholesale order, please email ____@____.__ - please use 'WHOLESALE' in the subject line, and a member of our wholesale team will get back to you asap!

Will I have to pay duties and VAT charges?

If you are located in EU, you may receive duty and VAT charges upon import. Pumpkin and Spice have no control over these charges - it is entirely up to the local government/border security and customs office. If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. Then, Pumpkin and Spice agree to refund your purchase cost (minus shipping cost to and from your country).