Frequently Asked Questions
To place an order, just go to our products page by clicking here. Select the items you would like, and click 'Add To Cart' for each. 🛍️ Follow the prompts through to the checkout, enter your payment details, and your order will be on its way! 🛫 We can't wait for you to experience Pumpkin & Spice. 🍂
Pumpkin & Spice uses natural ingredients and is designed specifically for sensitive skin. 🍂 However, since everyone is unique, some people find that their skin reacts to certain groups of ingredients. For instance, the cinnamon contained in the Pumpkin & Spice products may cause temporary redness that may last a few minutes and might also cause a slight tingling sensation during use. ✨ This is because of the increase of blood flow to the skin, not from irritation, and only means it's working and should subside after a few minutes once the product is washed away. But as with introducing any new skin care product, we recommend you test the mask on a small patch of skin, and after a few hours, if you see no major irritation, you’re good to go. 👌
The Pumpkin & Spice skincare line is not FDA-approved, however, it is designed and manufactured in the United States with all-natural ingredients in an FDA cGMP facility. 🇺🇸 We use the highest quality ingredients to bring about the best results for your skin. ✅
Yes! We offer shipping to following countries outside USA: Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Germany, Japan, Mexico, Singapore, South Korea, Spain, Indonesia, Malaysia, and China. 🌎
Yes! As the face mask dries on your skin, it latches onto dirt and toxins, helping to fight blemishes, skin impurities and acne spots. In addition, our face mask contains ingredients that help to remove pollutants that build up on the surface of the skin, assisting in preventing clogged pores and breakouts in the future. 🛡️
It is known that clay masks and facials can dry your skin! This is why it is important to moisturize with the Pumpkin & Spice Moisturizer after removing the face mask! 😊 If you do suffer from either, you may experience a slight tingling sensation on your first use. However, please note it doesn’t contain any ingredients that might trigger eczema or rosacea; everyone is different, and everyone’s skin reacts differently to certain skincare products. Therefore, it is best to check with your doctor if you have any major concerns.
When the face mask feels firm on your skin,—that means it is time to take it off! Wet a washcloth with lukewarm water and gently wipe the face mask off of your face in circular motions. 🧖♀️ Be sure to get all of the face mask—that means double-checking your hairline, eyebrows, and nostrils. Once you’ve made sure all of the face mask has been removed, take a clean, dry towel and lightly blot your skin until it’s just slightly damp. You and your skin should feel rejuvenated and revived. Keep showing your skin love by applying the Pumpkin & Spice Day Moisturizer which will complement all the work the face mask did, leaving you with a hydrated, healthy complexion. 😊
Our products have a typical shelf life of 36 months unopened and 24 months opened. 🙂
We wish you all the best with your pregnancy! 🤰🏻 Yes, our products are safe for you to use! The main things you need to be wary of in skincare when pregnant are retinoids and retinol, BHAs (salicylic acid) and oil of bergamot and some soy products (only because they can worsen hyperpigmentation). And as we are completely free of these things, there is nothing you need to worry about in Pumpkin & Spice harming your growing bub (or you). Of course, if you have serious concerns, you can consult your doctor before use. 🩺
We feel strongly towards the protection of animals, therefore we do not test our products on animals and all our bundle products are vegan-friendly. 🐾
Don't panic! Making a switch to natural products can sometimes cause a temporary 'detox' of the skin. 😳 The Pumpkin & Spice Face Mask uses a special blend of natural ingredients to naturally pull dirt and toxins out from deep within your pores and this may manifest as blemishes or a breakout. The good news, however, is that the purging effect on your skin will be temporary. ⏱️ Once these pimples have cleared up, your skin will look healthier and clearer than ever, and not to mention it will be amazing for preventing clogged pores and breakouts in the future. 🙅
We recommend using the Pumpkin & Spice Face Mask 2-3 times a week for best results. 💁♀️
We accept Visa, Mastercard, American Express, Apple Pay, and GPay. 💳
Shipping within the United States takes between 3-5 days and is tracked. 📦 Regular shipping is a $7.99 flat fee to anywhere in the USA. With orders over $100, shipping is completely free. 🆓 If you would like express shipping, you can upgrade your order at checkout for a small fee.
Currently, you can only purchase Pumpkin & Spice online, however, we're in the process of expanding into stores soon! 🛍️
Come play with us on social media. We are @getpumpkinandspice on Facebook and Instagram. Don't forget to tag us and include the tag #getpumpkinandspice so we can see all your cute photos. 📸
The Pumpkin & Spice Auto-Replenish allows you to have products automatically delivered to you on your schedule. 📮 No obligation - modify or cancel your subscription anytime. Go to the page 'Subscribe & Save' and click the product you want. Scroll down to 'Deliver every...' and use the drop-down menu to pick how often you want the products to be replenished (minimum is 1 month, max is 4 months). Click 'Add to Cart' and continue to checkout. ➡️
Just incase you change your mind about you purchased, we offer a 30-day return on unopened and unused products. You can find more information on our return policy here. Please note, the Pumpkin & Spice hoodie can not be returned or exchanged. 🤝
We’ll send you an email with a link to your tracking info once your Pumpkin & Spice goodies have been dispatched. Link not working? Don’t stress! Just shoot an email to email@example.com and we'll give you detailed tracking info. 🛬
To place a wholesale order, please email firstname.lastname@example.org - please use 'WHOLESALE' in the subject line, and a member of our wholesale team will get back to you as soon as possible. 📨
Yes! Let's be honest, we all want to save a little bit of money. But not only that, who wouldn't want to get all the amazing benefits that the Pumpkin & Spice products have to offer in one convenient bundle? 🤩 And not to mention, your products will be packed in a fancy Pumpkin & Spice bag which you can use to travel or have for your everyday use (to each their own). Every bundle also includes a free applicator brush and face towel as our gift to you. 🎁
To manage your Auto-Replenish, please contact email@example.com with your full name, order number and the Auto-Replenish product you wish to cancel, and we can further assist you. Please note, Auto-Replenish orders can only be cancelled after the second delivery.
As our Auto Replenish products are already discounted, further discounts cannot be used.
Unfortunately orders can’t be changed or cancelled after they are placed. This is because we offer same day shipping, and as soon as your order is placed our team is working to get it out. 📦 We do offer returns within 30 days of delivery, please see our return policy for more information. If you do need assistance with your order, please contact our 24/7 support team at firstname.lastname@example.org.